Junior Client Success Manager

Ematic Solutions is a marketing and technology consultancy that helps B2C companies build a fully integrated, high-ROI digital ecosystem. We are a team of digital marketers, engineers, designers, copywriters, operation specialists and customer success practitioners spread across the world. We are both professional and fun to work with. At Ematic, you are immersed in a flat and open culture. We support every colleague to achieve their long-term growth through work and create opportunities for you to interact with colleagues from different countries and cultures. We don’t just grow as a business, we grow as individuals together. Join us to build an exciting career.

• Have 0-2 years in Customer Success and/or Digital Marketing experience, with a keen interest in different marketing technology platforms
• Have analytical and strong problem solving skills to synthesize data into clear insights for customers.
• A fast and continuous learner, especially in this fast changing technology driven environment
• Ability to prioritize, multi-task, and perform effectively under pressure
• Have impeccable written and verbal communication skills, both in English and Tagalog
• Strong characters and attitude who are:
• Detail orientated and highly organized
• Has good communication skills – Able to convey difficult concepts to the customers and have, good negotiation skills
• A good team player and aims to continue improving with the team and also able to work within and cross departments
• A fast learner, able to adapt to change quickly and able to align with business direction
• Basic knowledge on Email Marketing tools/platforms / Digital Marketing Tools / Data analytics, Microsoft office

• On-boarding and partnering with our customers, to ensure that they’re up and running with their platform of choice and setup for success.
• Establish and maintain a strong relationship with key decision makers within the assigned accounts B2B customers/portfolios
• Maintaining a consistent response and communication and ensuring customer’s expectations are well managed.
• Reviewing customer performance and providing a strong strategic plan that results in maximizing growth and ROI
• Contribute to feedback to the internal team on product improvements to enhance customer engagement based upon their experiences.
• Identify customer’s growth opportunities throughout the subscription period and create and execute renewal/retention strategies as well as identifying upsell and cross sell opportunities
• Document troubleshooting and problem resolution steps.
• Focus on customer retention activities as part of the countries portfolio growth focus
• Researching on various All-in-One Cross Channel Platform and Digital Marketing tools, processes, concepts and jargon