Junior Customer Success Manager

Full Time
Indonesia, Taiwan, Thailand
Posted 5 months ago

WHO WE ARE

Ready for your next career move in digital marketing and AI? Believe in working smart, and want to have fun doing it? Ematic Solutions might just be the place for you!

We offer a Digital Cross-Channel Intelligence SaaS focused in maximum growth and ROI with predictable measurable results. Our goal is to make the digital marketer, smarter!

We’re a global team specialized in cross channel communication and in-channel optimization, techies, metric-obsessed marketers and data nerds who believe that AI can take digital marketing to where it has never been before. During lunch, we find ourselves talking shop, and actually enjoying it. We’re a flexible and fun team, where your good ideas can make an impact!

JOIN OUR TEAM IF YOU

  • Have 0-2 years of relevant experience in Saas Customer Success or account management, business development, or strategy consulting a plus
  • Ability to prioritize, multi-task, and perform effectively under pressure
  • Passionate in digital marketing and technology, and have the motivation and are eagerness to learn and thrive in a collaborative environment
  • Have impeccable written and verbal communication skills, both in English and local language
  • Are analytical and strong problem solving skills to synthesize data into clear insights for customers
  • Highly organized, proactive, self-starter, and team player with a love of continually improving the processes around you

YOUR DAY MIGHT INCLUDE

  • On-boarding and partnering with our customers, to ensure that they’re up and running on our platform and setup for success
  • Establish and maintain relationships with key decision makers within assigned accounts
  • Continually providing strategic advice and guidance, responding to client questions in a timely manner to ensure clients are achieving their business goals.
  • Devise strategies to help increase email revenue for all your customers and help effectively manage the technical and business health of our customers. 
  • Proactively review customer dashboards, address any open issues, and ensure consistent messaging and appropriate escalation.
  • Contribute to feedback to Engineering Services team on product improvements to enhance customer engagement based upon their experiences.
  • Document troubleshooting and problem resolution steps.

WHY YOU NEED TO JOIN US

  • All the perks that comes along with working in a startup and we pay competitively
  • Be part of a fast growing company that nurtures entrepreneurial nature, startup culture and wants to unlock the best version of you
  • Work with a diverse team of smart people who are also fun after work
  • Collaborate with a multi-national team across APAC
  • Opportunity to travel for better exposure across our operating markets

Apply For Junior Customer Success Manager

A valid email address is required.
A valid phone number is required.
If you have any enquiries or any additional supporting documents to be forwarded, please email us at

recruit@ematicsolutions.com

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