Junior Solutions Engineer

Ematic Solutions is a marketing and technology consultancy that helps B2C companies build a fully integrated, high-ROI digital ecosystem. We are a team of digital marketers, engineers, designers, copywriters, operations specialists, and customer success practitioners spread across the world.

We’re entrepreneurial team players who take personal accountability for our business, our customers and ourselves.

If you are passionate about shaping the marketing for tomorrow, come join us!

• Provide technical on-boarding support to new clients by following the established SOP’s
• Timely execution of requests (clients or technical) from the clients success team
• Gather user feedback and needs, and provide constructive suggestions to internal and external stakeholders to ensure smooth clients service flow
• Work with cross functional team on ad-hoc projects for anything clients related
• On-going daily support for existing clients focused on retention and growth

• Have 0-2 years of working experience with a Bachelor’s degree or equivalent
• Have >1-year clients / Technical Support experience. Fresh graduates with internship experience with clients / Technical Support are welcomed to apply.
• Have impeccable written and verbal communication skills in both English and local language
• Have advanced Microsoft Office skills (Excel is a must and obsessed to Data Analytics)
• Basic understanding and knowledge in Rest API.
• Basic programming language such as PHP, Javascript, CSS, SQL, HTML
• Have excellent organizational skills and have demonstrated the ability to work in a fast-paced, high pressure environment for long periods of time.
• Are committed to excellence, and self-improvement
• Basic knowledge and understanding in Marketing Technologies like Messaging, Analytics CDP, Attribution is an added advantage.
• Have a strong Interest in problem solving translated from data.

• Be exposed to and grow your knowledge across the Digital Marketing ecosystem, including Performance Marketing, SEO, Content Marketing, CRM and more
• Competitive pay with an attractive, long-term compensation model
• A flat and open culture that nurtures entrepreneurism and wants to unlock the best version of you.
• Work with a diverse team of smart people who are also fun after work.
• Opportunity to interact with colleagues from different countries and cultures.