Senior CRM Consultant

Ematic Solutions is a marketing and technology consultancy that helps B2C companies build a fully integrated, high-ROI digital ecosystem. We are a team of digital marketers, engineers, designers, copywriters, operation specialists and customer success practitioners spread across the world. We are both professional and fun to work with. At Ematic, you are immersed in a flat and open culture. We support every colleague to achieve their long-term growth through work and create opportunities for you to interact with colleagues from different countries and cultures. We don’t just grow as a business, we grow as individuals together. Join us to build an exciting career.

• Develop and consult customers on a Marketing Strategy that is aligned with the customer requirements & KPI’s AND Ematic’s offerings
• You will represent, sell, and continue to develop Ematic’s offering together with your peers by communicating, building relationships and gaining insight into customers’s current practices and their requirements.
• Evaluate prospect/customer existing CRM channels including email marketing, push notification, in-app messages, SMS etc.; proactively researching and implementing the latest best practices, strategies, and industry standards of marketing technologies and assist in the integration of additional channels via the marketing automation platforms. 
• Plan and perform A/B testing to define and execute enhancements to productivity, conversion rates, programs/campaign ROI, and sales growth
• Review & analyze the data reports to generate insights & recommendations for customers business growth.
• Focus on creating, implementing, and improving performance using cross-channels tactic with the goal of improving customer business growth through marketing technologies. 
• You will be reporting to the country’s Growth Team Lead and work closely with the Customer Success team for knowledge sharing and customer performance optimization.

• Minimum 3-5 years of experience working with automation tools.
• Experience in optimizing user experience through cross-channels marketing automation and customer segmentation.
• Proven experience to create and develop CRM journeys and campaigns
• Strong knowledge of lead generation, re-engagement, and retention strategies
• Expertise in translating complex data into actionable insights for stakeholders & customers. 
• Excellent interpersonal, communication with internal and external parties and project management skills, with the ability to prioritise tasks across multiple projects. 
• Strategic mindset & strong business acumen knowledge that can see beyond the day-to-day to help the business achieve long-term customer acquisition and retention goals.
• Knowledge in some of these marketing technology platform is a plus: Iterable, Segment, Mixpanel, Klaviyo, Salesforce, Emarsys, Moengage, Insider, Mailchimp, etc