Support Engineer

This role will report to the Regional Head of Solutions Engineering

Ematic Solutions is a marketing and technology consultancy that helps B2C companies build a fully integrated, high-ROI digital ecosystem. We are a team of digital marketers, engineers, designers, copywriters, operation specialists and customer success practitioners spread across the world. We are both professional and fun to work with. At Ematic, you are immersed in a flat and open culture. We support every colleague to achieve their long-term growth through work and create opportunities for you to interact with colleagues from different countries and cultures. We don’t just grow as a business, we grow as individuals together. Join us to build an exciting career.

• The primary focus will be on technical components and implementing front-end/backend implementation for any customer/internal/product related and implementing them following well-known JS workflow.
• Research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner.
• Be the point of coordination between Solutions Engineering team and Growth Engineers
• Timely execution of requests (technical/code/CR) from the Solutions Engineering team. 
• Work with a cross-functional team on ad-hoc technical/code works for anything customer/internal/product related issues/projects.
• On-going daily support for existing customer/internal/product focused on technical issues and support. 
• communicate with a variety of people, who don’t all have the same technical knowledge
• Providing front-end support to clients and colleagues in other departments.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Document knowledge in the form of knowledge base tech notes and articles

• Software Engineering degree or other relevant qualification(s)
• At least 0-2 years of working experience in Coding/Technical Support. Fresh Graduates with internships of similar scope are encouraged to apply.
• Have impeccable written and verbal communication skills in both English and local language
• Solve complex problems with focus on design and effectively applying automated solutions
• Focus on producing high quality code as a significant and autonomous contributor.
• Experience in programming language such as Node JS, React JS, Angular JS, CSS, SQL, HTML
• Experience or knowledge of software development practices and tools (e.g. Git, Docker, CI/CD, automated testing).
• Experience working in an agile environment. 
• Build tests to ensure performance, load and scalability.
• Implement reusable code but being conscious of dependencies
• Fundamental understanding of API/Webhooks and other forms integrations between multiple platforms is an added advantage
• Basic knowledge and understanding in Marketing Technologies like Messaging, Analytics CDP, Attribution, Mobile Development is an added advantage.
• Have excellent organizational skills and have demonstrated the ability (or eagerness) to work in a fast-paced, high-pressure environment.