Engineering

JMCS Engineer

Ematic Solutions is a marketing and technology consultancy that helps B2C companies build a fully integrated, high-ROI digital ecosystem. We are a team of digital marketers, engineers, designers, copywriters, operation specialists and customer success practitioners spread across the world. We are both professional and fun to work with. At Ematic, you are immersed in a flat and open culture. We support every colleague to achieve their long-term growth through work and create opportunities for you to interact with colleagues from different countries and cultures. We don’t just grow as a business, we grow as individuals together. Join us to build an exciting career.

  • Have 0-2 years of working experience with a Bachelor’s degree or equivalent
  • Have >1-year clients / Technical Support experience. Fresh graduates with internship experience with clients / Technical Support are welcomed to apply.
  • Have impeccable written and verbal communication skills in both English and local language
  • Have advanced Microsoft Office skills (Excel is a must and obsessed to Data Analytics)
  • Basic understanding and knowledge in Rest API.
  • Basic programming language such as PHP, Javascript, CSS, SQL, HTML
  • Have excellent organizational skills and have demonstrated the ability to work in a fast-paced, high pressure environment for long periods of time.
  • Are committed to excellence, and self-improvement
  • Basic knowledge and understanding in Marketing Technologies like Messaging, Analytics CDP, Attribution is an added advantage.
  • Have a strong Interest in problem solving translated from data.
  • Provide technical on-boarding support to new clients by following the established SOP’s
  • Timely execution of requests (clients or technical) from the clients success team
  • Gather user feedback and needs, and provide constructive suggestions to internal and external stakeholders to ensure smooth clients service flow
  • Work with cross functional team on ad-hoc projects for anything clients related
  • On-going daily support for existing clients focused on retention and growth