Gorgias is a help desk system for mid-sized e-commerce businesses that have a broad list of integration with popular e-commerce and add-on apps. Gorgias can help to improve your customer satisfaction by consistently assist users, being actively responsive and deliver technical support.
Through Ematic digital experts, we can help to ensures you have a smooth onboarding and get the maximum value out of using the solution.
We can help you with Gorgias onboarding consulting service, connection implementation, or technical health checks.
We can help to assist during the buying process and manage the billing directly.
Set up an account, connect your data, and provide dedicated CSM for ongoing support for platform maintenance.
Gorgias allows you to manage all of your support, customer service in one place
Track all sales generated by support agents over text messages, social media answers, and live chat conversations on your website.
Having helpdesk software like Gorgias helps you to improve the performance of your customer service team to manage all communication with customers across multiple platforms. All communication can be routed through the customer service helpdesk for further handling.
Gorgias support all your customer service channels including email, chat, phone, messenger, facebook, instagram and SMS and manage all of them in one dashboard.
Gorgias is charged based on ticket, which means a conversation with a customer on the same thread in Gorgias. It can be on phone, email, chat, etc.