MessageBird

MessageBird offers a pay-as-you-go pricing model for channels such as SMS, WhatsApp, email and voice. Pricing depends on the country, message volume and channel; volume discounts are available for high-usage customers.

Yes. MessageBird provides REST-based APIs for conversation management, SMS, voice, email, lookup services and more. You can build integrations, automate workflows and extend the platform via its API infrastructure.

MessageBird is a global cloud communications platform that allows businesses to integrate multiple channels — including SMS, WhatsApp, email, and voice — through APIs or low-code workflows. It helps companies build omnichannel customer engagement, support and marketing solutions.

Yes. MessageBird offers AI-driven segmentation, allowing you to create smart audiences using combined demographic, behavioural and transactional data for hyper-targeted campaigns. You can then trigger personalised messages across multiple channels.

MessageBird takes global data protection seriously. It offers enterprise-grade security controls, such as encryption in transit and at rest and is certified under standards like ISO 27001 and SOC 2 Type II. The platform is also designed to help customers meet GDPR and other regional compliance requirements.

MessageBird supports a wide range of channels including SMS, WhatsApp, Email, Voice, Telegram, LINE, Facebook Messenger, Instagram messaging and others. With its unified Flow Builder and Omnichannel Inbox, you can orchestrate campaigns and conversations across all preferred channels in different regions.

Yes. By integrating your external CRM or sales system with MessageBird, you can use events, like a lead status change, deal won or subscription update to launch automated messaging flows across SMS, WhatsApp or email. This enables marketing, sales and support automation in one platform.

Yes. Through its campaign tools, you can run A/B tests on your messaging, for example testing message content, channel variation or audience segments to optimise results and improve engagement rates.

Yes. MessageBird is an official partner for the WhatsApp Business API and supports using WhatsApp for customer service, marketing messages, notifications and automated flows globally.

Flow Builder is MessageBird’s visual drag-and-drop tool that helps you design and automate omnichannel customer workflows, without needing extensive code. You can build flows that combine channels (SMS, WhatsApp, email, voice) and automate user journeys, triggers or responses.

Yes. MessageBird enables both inbound and outbound customer interactions. You can receive and route customer messages, questions or feedback via WhatsApp, SMS or email, and manage them from a central Inbox. At the same time you can send notifications, campaigns or support messages outbound.

Yes. MessageBird connects seamlessly with popular business applications such as Salesforce, HubSpot, Shopify, Zendesk and Microsoft Dynamics. These integrations allow you to sync customer data, trigger automated workflows, and centralise communication across CRM, marketing and support teams.